Customer Experience Measurement and Coaching Forum

Next Forum meeting: Wednesday 12th September

We founded the Customer Experience Quality Measurement and Coaching Forum in January 2011. Our aim is to provide a setting in which specialists at the operational end of customer experience, quality measurement and coaching can share experience and best practice, enhance and develop skills and discuss key topics with like-minded professionals.

The Forum is for you if you:

• Have strategic responsibility for contact centres and/or any aspect of customer experience – whether phone, correspondence, web or face-to-face
• Are responsible for, or work in, a specialist Quality Assessment or Improvement Team
• Are a training or coaching specialist working to improve customer experience
• Manage a customer-facing team and have responsibility for monitoring, motivating and improving the performance of your team
• Assess and/or measure the quality of service delivered to customers as part of your role.

We meet as a Forum three times a year. We have had excellent meetings with very positive feedback so far. The Forum provides an environment in which you can further your professional development and network with a range of people working in similar settings in other organisations.

We would be delighted if you would like to join this growing group and attend our next meeting on Wednesday 12th September 2012. Please contact us to book for this meeting, or to join the mailing list for future Forum events.

Register for Forum