Coaching. Training. Facilitation. That’s Outside the Box.
Say hello to development approaches that engage and empower you, your team, and your team’s performance.
50+
organisations supported
1000+
hours of coaching delivered
14 years
of Definity
People Development That Drives Results
We understand your hurdles and offer tailored, high-energy, impactful solutions.Growing great leaders, building positive cultures, and developing excellent communication skills - we focus on the human side to ensure your team’s performance success.
Your Team, Connected
We understand your people and performance goals so we can shape development that positively equips you with a forward-looking culture and highly engaged team.
How Our Training, Coaching and Facilitating Work
IN 3 SIMPLE STEPS
- Discovery Call
A no obligation chat where we explore your needs and start to understand your people, values and culture.
- Coaching, Training, Facilitating
We work in partnership to design a development approach that’s right for you, which will have a real and lasting impact.
- Development, Redefined
Team, individual, or business wide, you’ll have the skillset to create a culture that fosters growth and success.
Inspiring Individuals and Teams to Perform and Thrive
Since we started, our focus has been a people-centric approach to achieve performance-based outcomes. Providing clear, actionable steps for you and your team to improve how they act, think, and perform.
Driving development. Achieving real results.
Build Strong Foundations
- Leadership Development
Grow great leaders with focused training and insightful coaching that shows measurable impact.
- Culture Building
Build a forward-looking culture that motivates, inspires, and creates stronger teams focused on growth.
- Communication Skills
Equip your team with clear, effective ways to communicate, elevating colleague connection and customer interaction.
- Empower Your People
Develop your people with confidence, allowing them to forge skills in communication, leadership, and collaboration, that not only work in their role – but their everyday lives as well.
- Performance Perfection
Deliver proven methods to your team that drive performance-based outcomes, and that unleash real results.
Our Services
We make your workplace, work. How? With personalised approaches that develop your people, so their performance excels. We listen intently, we uncover your needs, then we drive development to give you and your team the skillset and mindset to succeed.
Team Training
Say goodbye to generic models with our personalised group development that connects your colleagues, drives team progression, and inspires people to perform.
Insight & Discovery
It’s so easy to just go through the motions - but what if those motions aren’t working? We engage your people to lift the lid on what’s going on and give clear insights for improvement.
Individual Coaching
Break down barriers and unlock your people’s full potential with powerful 1-2-1 coaching. Our approach encourages honest self-reflection and drives growth and effectiveness, adding value to individuals and the wider team.
Customer Service & Communication Skills
Watch your team unblock and unlock a new set of performance skills. Empowering them with the skillset and mindset to handle customers and colleagues’ interaction with ease.
What Our Clients Say
From leadership breakthroughs to cultural shifts, see how we've helped organisations thrive.
Porsche Cars GB
David Metcalf
H/O Customer Strategy
"Definity have helped us to identify new opportunities to understand and satisfy the emotional needs of our customers. In-depth research and thought-provoking insight was translated into easy to digest quick-win solutions and some longer term opportunities that will help us to keep our strategy on track and succeed in our mission of creating 'customers for life'."
RBS
Maxine Hastings
Complaints Centre Manager
"The training sessions delivered to our Team Managers were fabulous, it has helped them to deliver a coaching experience to their staff that has really focused on the customer interaction. My staff are now having engaging conversations with customers that focus on them and their situation. The results have been amazing and customer compliments have been flooding in!"
Virgin Media
Emma Taylor
Senior Quality Manager
"Definity's partnership approach has been instrumental in building a number of bespoke training programmes for us. We felt really involved from planning to delivery, and their support post-delivery has helped embed learning. I would not hesitate in recommending the heartfelt service that Definity provide."
Corporate Customer Service Centre
Training & Development Manager
“Pete’s approach is underpinned by discovery and observed insight. He holds the mirror up in a supportive but appropriately challenging way, enabling us to improve."
Corporate Customer Service Centre
Head of Customer Service
“Pete has a real ability to pull out the needs and gaps of the clients he works with, making outcomes feel like collective decisions. He sparks meaningful conversations and responds attentively to client needs.”
Medical Practice
Team Leader
“You were great, Pete. Calm, supportive, and sensitive while still tackling the areas that needed addressing. We were able to highlight what needed more work and have continued to focus on this throughout the year.”
Make Your Workplace, Work
We’ll discover what you need, then we’ll equip you and your team to succeed.